web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Printing issue in D365...
Supply chain | Supply Chain Management, Commerce
Answered

Printing issue in D365 Retail POS

(0) ShareShare
ReportReport
Posted on by Rutvik M 192
Hi All,
 
Our customer has Epson printer model number TM-U220D. However it’s not a thermal printer. It’s a dot matrix printer. We were not able to configure POS ADK either. Could anyone please confirm if it’s supported for Retail POS?
I have the same question (0)
  • Rutvik M Profile Picture
    Rutvik M 192 on at
    RE: Printing issue in D365 Retail POS

    Hi Mutinda,

    Hi I was able to get this printer to work with windows driver. However now there is alignment issue. The data on the right edge is cut. I tried to change the print layout from preference and that didnt work. The only resolution is to redesign the receipts. However other stores are using the same receipt formats with thermal printer(OPOS) with no such issue. Any ideas?

  • Community Member Profile Picture
    Community Member on at
    RE: Printing issue in D365 Retail POS

    we did run into this issue when upgrading form 7.3 to 8.0.  The check SSRS reports were customized to get the alignment right during our initial implementation.  When upgrading from 7.3 to 8.0, we had to do some work to convert our customization code to extension.  I am not sure if the SSRS changes would have required any work in this area.  In any case, we had tweak the reports to get them back in alignment.

  • Mutinda Profile Picture
    Mutinda 97 on at
    RE: Printing issue in D365 Retail POS

    When installing the printer drivers choose the custom installation option and add your printer model from the list.

    On your hardware profile ensure to select windows as printer type and then set the name as it appears in control panel - if modern POS you're good to go.

    If cloud POS, add a shared hardware station in your store and assign it your hardware profile, hostname as your computer name, assign a port number and select the package refence. Download your hardware station together with the config file and install. After successful installation of the hardware station 'of course there are some prerequisites which will be needed' login to POS in non drawer mode and select your hardware station and pair

  • Rutvik M Profile Picture
    Rutvik M 192 on at
    RE: Printing issue in D365 Retail POS

    Hi Mutinda,

    Thanks. Do we need to do anything additional other than installing APD_456E? And in hardware profile anything else we need to  do?

  • Mutinda Profile Picture
    Mutinda 97 on at
    RE: Printing issue in D365 Retail POS

    I had the problem with the OPOS drivers. With OPOS I could do the health check successfully but I couldn't get the printer to print from the POS

    The windows drivers work easily though particularly the APD_456E

  • Rutvik M Profile Picture
    Rutvik M 192 on at
    RE: Printing issue in D365 Retail POS

    Yes thanks. I still was not able to configure the printer. There was an issue with OPOS ADK setup, I have raised a ticket

  • Verified answer
    Juergen Kretschek Profile Picture
    Juergen Kretschek on at
    RE: Printing issue in D365 Retail POS

    Hi Rutvik,

    There is no specific requirement regarding the printer technology (i.e. thermal or dot matrix or different type) used, for Retail POS.

    Hope this answers your question.

    KR,

    Juergen

  • Rutvik M Profile Picture
    Rutvik M 192 on at
    RE: Printing issue in D365 Retail POS

    Hi Juergen,

    My confusion is with the type of printer. Is dot matrix POS printer supported or we require thermal one?

  • Juergen Kretschek Profile Picture
    Juergen Kretschek on at
    RE: Printing issue in D365 Retail POS

    Hi Rutvik,

    Retail POS can connect to (receipt) printers in different ways. If you are going the OPOS route, try different versions of Epson OPOS ADK, for instance the latest one, and Ver.2.80E R14 as well. Alternatively, test with a Windows printer driver. Have a look into our documentation it is outlined in detail there.

    Start at Dynamics 365 Commerce /.../ Peripherals
    https://docs.microsoft.com/en-us/dynamics365/commerce/retail-peripherals-overview

    If that does not help further please consider to raise a service request and we can look onto the environment together, if the cause is on Microsoft or on 3rd party end.

    Kind regards,

    Juergen

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Abhilash Warrier – Community Spotlight

We are honored to recognize Abhilash Warrier as our Community Spotlight honoree for…

Congratulations to the September Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Supply chain | Supply Chain Management, Commerce

#1
CA Neeraj Kumar Profile Picture

CA Neeraj Kumar 1,098

#2
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 287 Super User 2025 Season 2

#3
BillurSamdancioglu Profile Picture

BillurSamdancioglu 215 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans