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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Troubles with CTA butt...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Troubles with CTA buttons in emails

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Posted on by Arnaud De Jonghe 135

Hi everyone, 

We regularly have a problem with the display of our emails. For exemple the registration or Teams check-in button in outlook.

Some users see it, others do not? What can we do? What are the possible leads or sources of problems?

pastedimage1623235972898v1.png

It also appears that the emails totally change when we forward them

I have the same question (0)
  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi,

    There are frequently feedbacks about problems with the formatting of Marketing Emails in Outlook, which is not actually a problem with Dynamics.

    Please try to add the following snippet of CSS code into the HTML designer of the email to see if the buttons can be shown normally.

     

    #outlook a {
			padding: 0;
		}
		/* Force Outlook to provide a «view in browser» message */

		table,
		td {
			mso-table-lspace: 0pt;
			mso-table-rspace: 0pt;
		}
		/* Remove spacing between tables in Outlook 2007 and up */
		/* RESET STYLES */

		body {
			margin: 0;
			padding: 0;
		}

		img {
			border: 0;
			height: auto;
			line-height: 100%;
			outline: none;
			text-decoration: none;
		}

		table {
			border-collapse: collapse !important;
		}

		body {
			height: 100% !important;
			margin: 0;
			padding: 0;
			width: 100% !important;
		}

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

  • Suggested answer
    Sahana Bhattacharya Profile Picture
    Sahana Bhattacharya 5 on at

    Changing the dimensions of the cta from px to pt solved the issue for me. For example, if the width is 169px, it should be changed to 169*0.75=126.75pt or 127pt. And 44px height should become 33pt.

    I had used a vml button (v:roundrect) with fixed dimensions (width & height). Earlier, the dimensions were in pixels and I was facing the same issue in office 365 mail.

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