How to update the owner of leads that created using Customer Journey?

Posted on by Nguyen Hieu

Hi everyone,

I'm running a Customer Journey that creates leads from a segment, but I have a problem the "Owner" of leads automatically assigned to the owner of Customer Journey. See below for detail.

■Segment S

Contact A (Owner: 'User A')

Contact B (Owner: 'User B')

Contact C (Owner: 'User C')

■Customer Journey (Owned by 'Admin')

↓ ( Create lead from segment S)

■Lead Management

Customer A (Owner: 'Admin')

Customer B (Owner: 'Admin')

Customer C (Owner: 'Admin')

I want to change the ownership of leads to the owner of contacts, I tried using Workflow to use assign function but I can only create workflow on contact entity not lead entity.

Has anybody any experience with this kind of scenarios?

Thanks in advance.