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Microsoft Dynamics 365 | Integration, Dataverse...
Suggested answer

Outlook App Message "Email recipients were added and removed"

Posted on by 510

I'm seeing this strange message while randomly viewing various emails in my inbox. I can't find anything online about why it appears.  After clicking on a particular email where the message shows, navigating away and then back to the same email does not cause the message to appear again.  Any thoughts on what it means and more importantly what it's doing??

Dynamics 365 Online

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  • cepjc Profile Picture
    cepjc 25 on at
    RE: Outlook App Message "Email recipients were added and removed"

    Has anyone in Microsoft/Dynamics 365 looked into this. I still get this message, even without being in draft mode.

    Feedback would be appreciated.

    Thank you, CEPJC

  • cepjc Profile Picture
    cepjc 25 on at
    RE: Outlook App Message "Email recipients were added and removed"

    I experience the same. The message appears when switching between emails when you have the app pinned without being in compose mode. Did you get any feedback from Microsoft?? I see this was posted in Nov 2019, but the issue persists.

  • Aditi_Mohpal Profile Picture
    Aditi_Mohpal on at
    RE: Outlook App Message "Email recipients were added and removed"

    HI Gerrit,

    If you are not in compose mode, then definitely there is an issue as it is not an expected behavior to show it outside of a draft mode. I would suggest opening a ticket with Microsoft Support team since it will require logs and screen sharing to identify what is going on and reporting same to our backend team.

    You can use this support site or other portal that you generally use to open ticket.

    support.microsoft.com/.../productselection

  • gtwynstra Profile Picture
    gtwynstra 510 on at
    RE: Outlook App Message "Email recipients were added and removed"

    Hi.  Thanks for your response however I'm not in compose mode, I'm simply navigating through various received emails in my inbox and this message appears occasionally in the Dynamics 365 app window.

  • Suggested answer
    Aditi_Mohpal Profile Picture
    Aditi_Mohpal on at
    RE: Outlook App Message "Email recipients were added and removed"

    Hi Geritt,

    Thanks for reaching out. Usually when you are in a compose mode in email , if you then launch app for outlook and if you change recipients in the To line of your draft email where say if you remove or add a recipient, then it displays the alert saying "Email recipients were added and removed".

    Please let me know if this answer helps.

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