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Can't create new company in Business Central Cloud

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Posted on by MarkFarquhar1

Hi,

When I try to create a new company in BC I get the following message, despite having SUPER access within my permissions assigned to the role my User ID is using. We have integration with CRM and payroll add-in for our current company so could it be these are contributing to the issue I'm encountering?

Mark

If requesting support, please provide the following details to help troubleshooting:

Only users with the SUPER permission set can create a new company.

Internal session ID:
1b5e7993-18a7-41af-897c-03e591730e8b

Application Insights session ID:
dba761c8-30fb-4de7-bd87-71be7be5d2a0

Client activity id:
a94f536a-2cee-4026-b55d-0b51fa688d89

Time stamp on error:
2023-08-11T11:50:34.2777676Z

AL call stack:
/Company Creation Wizard/(Page 9192).OnInit(Trigger) line 6 - Base Application by Microsoft
/Assisted Company Setup/(CodeUnit 1800).OnBeforeCreateNewCompanyActionOnCompanyPageOpenCompanyCreationWizard line 2 - Base Application by Microsoft

Categories:

Dynamics 365 Business Central

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TeddyH 12,868 Super User 2024 Season 1 on at

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Can't create new company in Business Central Cloud

To add to Inge's answer:

Also make sure that you have SUPER permission for all companies (meaning that your SUPER permission has blank Company).
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Inge M. Bruvik 32,748 Super User 2024 Season 1 on at

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Can't create new company in Business Central Cloud

It definitly can be your add-ins causing this issue.

You should try to copy your environment to a sandbox, remove the add-ins and check if that solves the issue.

If that solves the issue you should contact the developers of your add-ins and have them look into this.

If it is not solving your issue you can have your CSP partner raise a support ticket with Microsoft to check if they can figure out what is happening.