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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Can't create new compa...
Small and medium business | Business Central, N...
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Can't create new company in Business Central Cloud

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Posted on by MarkFarquhar1 4
Hi,
 
When I try to create a new company in BC I get the following message, despite having SUPER access within my permissions assigned to the role my User ID is using. We have integration with CRM and payroll add-in for our current company so could it be these are contributing to the issue I'm encountering? 
 
Mark
 

If requesting support, please provide the following details to help troubleshooting:

Only users with the SUPER permission set can create a new company.

Internal session ID:
1b5e7993-18a7-41af-897c-03e591730e8b

Application Insights session ID:
dba761c8-30fb-4de7-bd87-71be7be5d2a0

Client activity id:
a94f536a-2cee-4026-b55d-0b51fa688d89

Time stamp on error:
2023-08-11T11:50:34.2777676Z

AL call stack:
/Company Creation Wizard/(Page 9192).OnInit(Trigger) line 6 - Base Application by Microsoft
/Assisted Company Setup/(CodeUnit 1800).OnBeforeCreateNewCompanyActionOnCompanyPageOpenCompanyCreationWizard line 2 - Base Application by Microsoft

Categories:
Business Central
Business Central
Business Central
  • Suggested answer
    TeddyH Profile Picture
    TeddyH 12,868 Super User 2024 Season 1 on at
    Can't create new company in Business Central Cloud
    To add to Inge's answer:
    Also make sure that you have SUPER permission for all companies (meaning that your SUPER permission has blank Company).
  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    Can't create new company in Business Central Cloud
    It definitly can be your add-ins causing this issue.
     
    You should try to copy your environment to a sandbox, remove the add-ins and check if that solves the issue.
    If that solves the issue you should contact the developers of your add-ins and have them look into this.
    If it is not solving your issue you can have your CSP partner raise a support ticket with Microsoft to check if they can figure out what is happening.
     

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