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Customer experience | Sales, Customer Insights,...
Suggested answer

Field is Used on form but Field details is empty

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Posted on by 70

Hello Team,

I have used 10 fields on the form but when i open field details it is not displaying all the forms that this fields is in use

can any one help me why this is happening.

Note: My Form is properly saving data but i don't know what is the use of this and why it is not showing any form in this fields.

pastedimage1591781356084v1.png

  • Suggested answer
    RE: Field is Used on form but Field details is empty

    Hello,

    Thank you for your question.

    Unfortunately, I wasn't able to reproduce your issue following the description above. 
    First of all, I would suggest to make sure your Marketing environment is up to date by following the documentation here

    If the issue still persists, feel free to reach out to me with a private message with your org details and the URL to this page, where we can investigate further.
    Otherwise, feel free to file a support ticket to ensure we can assist in a timely manner.


    Best regards, 
    Defne Ayanoglu 

    D365 for Marketing Engineering team

  • winston he Profile Picture
    winston he 220 on at
    RE: Field is Used on form but Field details is empty

    Hi 

    Sorry i didn't get your point about "form field view". Would you please elaborate more to make sure your query is understood correctly by me? Any screenshot will be a big plus

  • Developer D365 Profile Picture
    Developer D365 70 on at
    RE: Field is Used on form but Field details is empty

    HI,

    i Have double checked the form fields i have used this fields on multiple forms but in form field view it is not displaying any form associated.

    is there any reason for this.

    Thank you

    Waiting for your reply.

  • winston he Profile Picture
    winston he 220 on at
    RE: Field is Used on form but Field details is empty

    Hi

    You can double check the form that you put 10 fields into is exactly the one when you view. I suspect you are putting the fields on form#1, while you open form#2 when viewing the record.

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