When we send out remittance advices as part of the accounts payable function the email sender is that of the user hitting the button. Is it possible to override this and use the email for our AP department?
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Have a look at SysMailer*, SysEmailDistributor classes, and SysOutgoingEmailTable table. They are involved in sending mails, and overriding the from address should not be an issue by doing a customization.
You should also find the code responsible for your specific functionality that sends the mails and check what way of e-mail distribution is being used, whether it is sending it out directly, or via the outgoing e-mail table. Populating the from address depends on that.
The solution without a customization is to change the e-mail address in the user options, we are doing that in our Customer support and Accounts Payable departments to use a group distribution list instead of their own e-mail address in the setup.
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