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I have an Issue on cash Receipt Entry Payment appearing in the report generated list to excel, but it is not showing the aging report and it is not possible to apply against the invoice or to void, what to do now? I have similar case happen on my Gp 3 times I did check links in all sales and Financial Dynamics Gp 10 SLQ 2008 R2 Under 2008 r2 Server Regards
mk
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Hi MK,
I'm not 100% sure of what you're asking, but let me give it a shot. You have entered a cash receipt and did not apply it to an invoice. You posted the unapplied cash receipt. Later, you went into the Apply window and did not find the transaction so you couldn't apply it. You can see the transaction in your SmartList, but the transaction does not appear in your aged trial balance. Here's what I suggest.
First, go into the Transaction Inquiry and find the transaction (the cash receipt). With that transaction selected, zoom back on the Amount Remaining prompt (it should be blue and underlined). This will tell you whether the receipt has already been applied to any document(s). If it has, that solves the mystery of why it's not on the trial balance.
Also in the document inquiry window, make sure the receipt has not already been voided. As well, make a note as to whether the receipt transaction is in the Work, Open or History table.
Can you follow this receipt all the way through to your general ledger? It would go to the checkbook and also the GL if you are registered for the Bank Rec module.
Please tell us what you see in the Inquiry window.
Kind regards,
Leslie
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