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Can anyone explain the meaning of "Default" Closure reason for sessions in Omnichannel

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Posted on by Pratiksha Panchbhai Microsoft Employee

As we all know the omnichannel conversation have sessions in it.
This sessions entity msdyn_ocsession have a field for Closure Reason, can anyone tell me what does Default mean by? When does the session have default closure reason and when as conversation closed!

msdyn_ocsession Entity Reference | Microsoft Docs

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Hi Pratiksha,

I didn't find any other documentation related to the Closure reason other than the one you provided.

And I can’t view the field in the default session form.

Regards,

Leah Ju

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