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Please help me get logged into Business Central

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Posted on by Freddy220796257

I have tried everything possible on my end to get into Dynamics with no success. Restarted, Cleared search histories, DIfferent browsers and all have left me in the same place. Please help.

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TECHNICAL DETAILS An unknown error occurred. If you continue to see this error, please provide the following information when requesting support.

Date and Time: 2021-05-17 13:53:18Z

AAD tenant ID: 57d87813-991f-4f3d-975b-33a85ca7f0b2

Go back home

THis is all that shows up

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MahGah 15,529 on at

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Hi

one possible solution is :If you are on SaaS version

Can you ask your system admin (or another super user) to go to "User Settings" then select your user and open your "User Setting Card". Then try the following:

1) Assign different "Role" to you. Then you can try to login.

2) if it did not work then in the same Card try "Clear Personalized Page" and try to log in again.

It helps if you use "incognito" mode to log in both time.

For on-premise see

help.lscentral.lsretail.com/.../ui-personalization-manage.html

Thanks

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Freddy220796257 10 on at

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Hi

Thank you for the response. I am still stuck and another member of my team is able to log on using my details on a different computer in the US while I am based in London at the moment. It has been working fine up until last friday.

Now I cannot get passed the first link where it shows the business central logo in the center of the page.

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Chris Bulson on at

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Hello,

Since a user in another location can sign in using your credentials, you are probably experiencing a network problem or a problem specific to your machine. Typically when I see this issue it's a DNS problem. Are you using a Work provided machine that uses a VPN, or are you on a work specific network? Have you tried logging in without the VPN or work specific networking enabled and does that help?

There are some different ways to verify you are experiencing a networking issue (Fiddler trace, F12 Network trace) but this would not be something we could assist you with on a Forum. I would recommend working with a networking resource or opening a support ticket.

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Freddy220796257 10 on at

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Hi. Yes that was my thought to. I also used my girlfriends laptop at the same location and it is working. So must be my computer at fault. Was working and has stopped . Not sure how.

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MahGah 15,529 on at

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Hi

In this case try to flush your dns. That may help

https://www.pcmag.com/how-to/how-to-flush-your-dns-cache

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Freddy220796257 10 on at

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Hi I tried this but when I type it in is says Password with a little Key

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Horia Micu on at

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Hi

1. Clean up browser cache ( keep passwords )

2. Run as Admin

ipconfig /renew

3. Open browser in private mode ( incognito mode )

4. Clean up Metadata cache

Open Business Central tenant URL and add "?previewfeatures=disable-MetadataCache" appended to the URL.

businesscentral.dynamics.com/

5. Once completed, close the browser and open a new one and use Business Central as usually

This mitigation needs to be performed for each browser/user and is persistent until browser cache is cleared.

Note > If incognito mode is used, mitigation is only valid for that private browsing session and needs to be reapplied each time

This should disable browser side caching .

Developer Mode > More tools > Application > Local storage > Clear all cache.

Select BC url under Local Storage, clear all cache.

Refresh BC URL

5. To verify if this is a DNS issue, try to connect using other network or a mobile phone ( 3/4 G device) creating a hotspot.

6. Collect more details, enable Browser debugging .

Edge /Chrome Press F12 and then, select the Sources panel.

*******************

Opening the browser console, we could see the same promise rejection that we saw in telemetry, but additionally some more errors

Let me know the results.

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MahGah 15,529 on at

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Do you have Admin right to your laptop?

if you do it should not ask for password if you open Command Prompt as Run as Admin unless your laptop on special Group Policy

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Freddy220796257 10 on at

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Hi . Thank you for all the advice.

None of this helped.

I am stumped

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Freddy220796257 10 on at

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Hi . Thank you for all the advice.

None of this helped.

I am stumped

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