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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / How to customise look ...
Service | Customer Service, Contact Center, Fie...
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How to customise look and feel of the chat widget

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Posted on by ffas 157

Hi there,

The chat widget has very little customisations from the Dynamics 365 Customer Service platform and I would like to know if there is a way where I can place my custom color and border-radius to make more like the look and feel of the website where the chatwidget will be sitting.

Kind regards,


Fernando

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  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Hi ffas,

    You could add "data-color-override" tag to customize the colour of chat widget.

     1. Please navigate to Portal Management and switch Code Snippets.

     2. Add "data-color-override" tag to the html as the following screenshot shows:

    pastedimage1651109171430v1.png

    Result:

    pastedimage1651109314884v3.png

    pastedimage1651109287305v2.png

    Here are some other tags you could use to customize your chat widget. Please refer to this:

    dynamics-365-customer-engagement/customize-chat-widget.md at main · MicrosoftDocs/dynamics-365-customer-engagement · GitHub

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