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Accounts Receiveable Bal not being reduced by payments made

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Can anyone say what would cause a customer's balance not to change when payments are being made against the balance?

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Thomas Newcomb 1,810 on at

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RE: Accounts Receiveable Bal not being reduced by payments made

Hi Rogger!

What is the Balance type for the customer? Open item or Balance Forward?

Please let us know!

~Thomas Newcomb

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Microsoft Dynamics GP Support

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Frank Hamelly | MVP... 46,527 Super User 2025 Season 1 on at

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RE: Accounts Receiveable Bal not being reduced by payments made

Try running the Aging Routine (Sales>>Routines>>Aging) and see if that makes a difference.

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