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Microsoft Dynamics GP (Archived)

Accounts Receiveable Bal not being reduced by payments made

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Can anyone say what would cause a customer's balance not to change when payments are being made against the balance?

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  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    46,633 Moderator on at

    Try running the Aging Routine (Sales>>Routines>>Aging) and see if that makes a difference.

  • Thomas Newcomb Profile Picture
    1,810 on at

    Hi Rogger!

    What is the Balance type for the customer? Open item or Balance Forward?

    Please let us know!

    ~Thomas Newcomb

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    Microsoft Dynamics GP Support

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    This posting is provided "AS IS" with no warranties, and confers no rights

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