Known issue with Guides release 404.2008.19001.0 mistakenly stating some guides are corrupted and will not open

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Posted on by RyanN

Please be advised that some users are experiencing an issue with the latest version of Guides if you have updated to the latest Guides CDS Solution (version 400.0.4.31) and Guides PC/HL applications (version 404.2008.19001.0).

This issue results in an incorrect error message that states a guide is corrupted and cannot be opened.

This issue is localized to the specific device and the guide is in fact not corrupted.

We are working on a fix for immediate release but in the meantime please follow the below steps to resolve. We will post in the replies to this thread when the fix is released.

On PC please follow these steps:

1) Go to Windows settings

2) Select Apps

3) Search for "Guides"

4) Select Dynamics 365 Guides

5) Select advanced options

6) Select the reset button

On HL please follow these steps documented here: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/operator-offline-mode#limitations-with-offline-mode

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Goinkyo 10 on at

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Thank you Ryan san!
RyanN on at

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This issue was resolved with an update on September 2: https://docs.microsoft.com/en-us/dynamics365/mixed-reality/guides/new#september-2-2020

Version 404.2009.2003 of the PC app and version 404.2009.2004 of the HoloLens app fixed a bug introduced in the August 25 release that prevented some guides from opening and displayed a misleading error message. You don't need to update the Dynamics 365 Guides solution to get this update.