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Microsoft Dynamics CRM (Archived)

Create Opportunity - Record unavailable - Form does not exist

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Posted on by Microsoft Employee

Hallo,

Some users get these error, when they click on 'New'.

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=8.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3C17A5D5Detail:

<OrganizationServiceFault xmlns:i="[View:http://www.w3.org/2001/XMLSchema-instance]" xmlns="[View:http://schemas.microsoft.com/xrm/2011/Contracts]">

 <ActivityId>e305210b-3c90-44be-9f28-fb6794b5dd3e</ActivityId>

 <ErrorCode>-2147220970</ErrorCode>

 <ErrorDetails xmlns:d2p1="[View:http://schemas.datacontract.org/2004/07/System.Collections.Generic]" />

 <Message>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #3C17A5D5</Message>

 <Timestamp>2017-12-11T15:18:07.8197772Z</Timestamp>

 <ExceptionRetriable>false</ExceptionRetriable>

 <ExceptionSource i:nil="true" />

 <InnerFault>

   <ActivityId>e305210b-3c90-44be-9f28-fb6794b5dd3e</ActivityId>

   <ErrorCode>-2147220969</ErrorCode>

   <ErrorDetails xmlns:d3p1="[View:http://schemas.datacontract.org/2004/07/System.Collections.Generic]" />

   <Message>systemform With Id = bbd3b9c2-e4ff-4816-8a59-ad41ef1ef60d Does Not Exist</Message>

   <Timestamp>2017-12-11T15:18:07.8197772Z</Timestamp>

   <ExceptionRetriable>false</ExceptionRetriable>

   <ExceptionSource i:nil="true" />

I spent some time investigating this and found out, that these form could be a deleted one. As the hints to this in this forum are like deleting browser history, I tried to access this from different browsers on different systems, but this is every time the same situation.

What can I do now? Can I restore this form?

Best,

Hannes

*This post is locked for comments

  • ashlega Profile Picture
    ashlega 34,477 on at
    RE: Create Opportunity - Record unavailable - Form does not exist

    Hi,

     can your users open existing opportunities? If they click "new" from the existing opportunity screen, are they still getting an error?

     Also, is that problem with new happening to some users or to all of them?

     Do you know if "new" button has been customized?

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