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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Configured work hours ...
Customer experience | Sales, Customer Insights,...
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Configured work hours within users, but cases are still routing to users after working hours, Need to route cases based on users working hours. Kindly advise.

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Configured work hours within users, but cases are still routing to users after working hours, Need to route cases based on users working hours. Kindly advise.

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