web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Service | Customer Service, Contact Center, Fie...
Answered

Schedule Board - Work order Summary

(0) ShareShare
ReportReport
Posted on by 110

Greetings All,

I was wondering if there was an easy way to add the "Service Account" information on the Schedule Board. Currently I see only 1) Work order # and 2) Duration. I do see the Service Account when the mouse is hovered over. I would like to configure the app to show the information without the hover option.

Screen-Shot-2019_2D00_11_2D00_03-at-5.51.20-PM.png

-Ashish

I have the same question (0)
  • Verified answer
    moko33 Profile Picture
    1,788 on at

    Sure you  can do that. You need to edit the booking template for the Work Order.

    Here is  a great manual for that:

    docs.microsoft.com/.../booking-template

  • Verified answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    ...and here is another example of what can be achieved: www.linkedin.com/.../

  • Suggested answer
    ashishshahs Profile Picture
    110 on at

    Thank you so much. Very helpful.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 30 Super User 2026 Season 1

#2
NeerajPawar Profile Picture

NeerajPawar 22

#3
Eugen Podkorytov Profile Picture

Eugen Podkorytov 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans