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Service | Customer Service, Contact Center, Fie...
Answered

Schedule Board - Work order Summary

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Posted on by 110

Greetings All,

I was wondering if there was an easy way to add the "Service Account" information on the Schedule Board. Currently I see only 1) Work order # and 2) Duration. I do see the Service Account when the mouse is hovered over. I would like to configure the app to show the information without the hover option.

Screen-Shot-2019_2D00_11_2D00_03-at-5.51.20-PM.png

-Ashish

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  • Verified answer
    moko33 Profile Picture
    1,788 on at

    Sure you  can do that. You need to edit the booking template for the Work Order.

    Here is  a great manual for that:

    docs.microsoft.com/.../booking-template

  • Verified answer
    Al Iggs Profile Picture
    on at

    ...and here is another example of what can be achieved: www.linkedin.com/.../

  • Suggested answer
    ashishshahs Profile Picture
    110 on at

    Thank you so much. Very helpful.

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