Dynamics 365 CommunityForums Microsoft Dynamics GP forum GP crashes when I send...

GP crashes when I send a statement as PDF by email

(0) Share

Report

Posted on by adrilopez

Hi. I've been trying to send statements as PDF by email but GP crashes when I click the Send Email button and the customer never receives the email.

Adobe PDF Pro is already installed on the server. On the Receivables Statement window, GP recognizes the PDF format (on the Report Destination window, when I open the File Format drop down GP displays the option to save the File as PDF) on the Print Receivables Statements window. Besides, I already saved a Customer Statement with the PDF Format on the server.

On the other side, If I send the Customer Statement by email as a .docx format, when the customer receives the email, the attachment arrives with the following extension .docx.htm

Help!!

Categories:

Financial Management

All responses (1)

Answers (0)

Suggested answer

Beat Bucher GP Gee... 28,019 Moderator on at

Like (0)

Report

RE: GP crashes when I send a statement as PDF by email

Hi adrilopez,

There is no need to install any additional Software to mail out PDF statements.. This is natively supported by the newest versions of GP, but you have to use the Word Templates to do this.

This KB article should help you to get on track : https://support.microsoft.com/en-us/help/4100822/email-rm-customer-statements-in-microsoft-dynamics-gp

PS: and here is a more detailed step-by-step : https://www.calszone.com/2016/08/micrsoft-dynamics-gp-tip-how-to-set-up-e-mail-document-options-in-dynamics-gp/