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I have enhanced support for Dynamics CRM but can't use it

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Posted on by Community Member Microsoft Employee

I've called dozens of times (that is not an exaggeration) no one I"ve spoken to in Dynamics CRM support knows what enhanced support is nor do they know what customer source is. I want my employees to be able to access the enhanced training and I want to be able to open cases via Customer Source to take advantage of the 2 hour call back. My question is who can I call that can fix my access? (I'm not listed as the admin even though that's what I am). Does anyone have a phone number BESIDES 800-865-9408? That number is futile, I'm looking for a number that will have someone that can help me with my enhanced support subscription access. At this point, I'd settle for an email address.

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Medtexter 308 on at

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RE: I have enhanced support for Dynamics CRM but can't use it

Please send me an email and I will get you in touch with the right people directly.

jeremy @ medtexter dot com
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Nadeeja Bomiriya 6,804 on at

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RE: I have enhanced support for Dynamics CRM but can't use it

Hi Imnjones,

I assisted this fellow member with a similar query. Have a read of the below thread. Get in touch with him to see how he managed to speak to the right person.

https://community.dynamics.com/enterprise/f/759/t/220434