Navigation bar not showing

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Posted on by Chris KBV

Navigation bar is not appearing in the cloud version of BC. Cannot use the search bar, or settings or anything.

Anyone know how to resolve this? Already tried a restart, but to no success. Windows app shows the same problem. Bypassing the naviagation bar by using ALT+F1 to enter the search menu also doesn't work.

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Marco Mels on at

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Hello,

I just read that this is a known issue caused by Office shell that does not load properly. Mitigation step is to clear history for last 7 days and then it will work. If not, raise a support case.

Thank you.

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Chris KBV 5 on at

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A re-install of edge solved the issue for both the cloud and windows app version.

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YUN ZHU 95,307 Super User 2025 Season 2 on at

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Hi, the top menu is working today. If your still have problem, please clear your browser cache.

Hope this helps.

Thanks.

ZHU

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