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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Customization of icons...
Service | Customer Service, Contact Center, Fie...
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Customization of icons on Interactive Dashboard

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Posted on by timothyploegmakers 65

Is it possible to change the icon on a record within a stream on an interactive dashboard?

2022_2D00_06_2D00_14-16_5F00_28_5F00_07_2D00_Customer-Service-workspace.jpg

  • Suggested answer
    Community Member Profile Picture
    Community Member on at
    RE: Customization of icons on Interactive Dashboard

    Hi timothyploegmakers,

    The icon show default image for the case record, you can change it in the case form directly.

    Clicking the image , then upload new image to change it:

    pastedimage1655283274016v2.png

    Result:

    pastedimage1655283464485v3.png

    If you don't see the image in the case form, you need check one option in the case form:

    Go Settings > Customizations > Customize the system > Entities > Case > Forms to open one main form:

     pastedimage1655282843383v1.png

  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at
    RE: Customization of icons on Interactive Dashboard

    Hello,

    Did you try to active and set images for mentioned records - carldesouza.com/.../

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