Named Printers not saving

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Posted on by Matt H

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We have some printers set up and I want to change it so it prints 2 copies by default. Normally you go into the system choose the printer and then set it to print two copies then save. The problem is it won't save. No matter what you do it goes back to only one copy. We had it working on a machine but we then replaced it with a new machine that is running Windows 7 (old machine was XP). The user has local admin rights and I can set the defualt to print two copies in windows but not in GP. It has the latest printer driver installed and prints fine just not the two copies. Any Ideas?

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L Vail 65,271 on at

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Re: Named Printers not saving

When this has happened to me it was always related to permissions to change the Dex.ini file. Can you edit the .ini file and save it directly into the Data folder?

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David Musgrave MVP ... 14,069 Most Valuable Professional on at

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Re: Named Printers not saving

I have had issues with Windows Vista and Windows 7 printer drivers ignoring the number of copies setting and always printing one copy.... even from Office applications.

Does the setting show 2 copies if you go back to Printer settings? Just wondering if the issue is the setting saving or the setting being ignored.

David
Original Developer of Named Printers

David Musgrave [MSFT]
Escalation Engineer - Microsoft Dynamics GP
Microsoft Dynamics Support - Asia Pacific

Microsoft Dynamics (formerly Microsoft Business Solutions)
http://www.microsoft.com/Dynamics

mailto:David dot Musgrave at microsoft dot com
http://blogs.msdn.com/DevelopingForDynamicsGP

Any views contained within are my personal views and not necessarily Microsoft policy.
This posting is provided "AS IS" with no warranties, and confers no rights.

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Matt H 120 on at

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Re: Re: Named Printers not saving

No it does not save at all. You can set it to two copies and click OK but when you go back into it only 1 is there again. Talking with Microsoft they know this is an issue but don't know when they will have it fixed.

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Re: Re: Named Printers not saving

Im having this sam problem on Windows 7 stations.

What was the solution to this problem? Is it a SP for GP?

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David Musgrave MVP ... 14,069 Most Valuable Professional on at

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Re: Re: Named Printers not saving

Was it working before?

Number of copies might not be one of the settings stored.

Does it work if you manually change the setting via File >> Print Setup?

David Musgrave [MSFT]

Original Developer of Named Printers

Escalation Engineer - Microsoft Dynamics GP

Microsoft Dynamics Support - Asia Pacific

Microsoft Dynamics (formerly Microsoft Business Solutions)

www.microsoft.com/Dynamics

mailto:David dot Musgrave at microsoft dot com

blogs.msdn.com/DevelopingForDynamicsGP

Any views contained within are my personal views and not necessarily Microsoft policy.

This posting is provided "AS IS" with no warranties, and confers no rights.

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Re: Re: Named Printers not saving

Hi David!

It its working in Windows XP stations without any problems.

In Windows 7 the number of copies is not beeng saved.

If you change it manualy via Windows Print Setup, the named printer wont bring the number of copies on the Print Setup, it defaults to 1 copy.

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Community Member on at

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Re: Re: Named Printers not saving

Same issue happening with my Win7 workstations also. I can get it to work on XP but not Win7. The WinXP fix is to just fiddle with the printer settings until they stick.

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Cal Quigley 50 on at

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Re: Re: Named Printers not saving

Did anyone ever find a solution to this issue?

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Re: Re: Named Printers not saving

Upgrading to GP2010 latest service pack fixed it for me. Microsoft support informed me that GP10 was not going to be fixed as support was ending for GP10 in 2012.

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