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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / NAV LS Retail Special ...
Microsoft Dynamics NAV (Archived)

NAV LS Retail Special Order

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Posted on by Community Member Microsoft Employee

Dear all, I hope you are doing well

Is anyone aware of a defect presented with Special Orders in LS Retail where the following happens:

1. An order is pulled from LS Retail to NAV with errors through the sourcing worksheet.

2. Errors are similar to a missing item unit of measure, a missing item dimension, and things like that.

3. These errors pop when we cllick on the Process Transactions button from the sourcing worksheet.

3. Errors are manually fixed along the way and the errors appeared to be fixed. Nevertheless, the transaction continues on an error status.

4. When clicking on the reprocess button, nothing seems to happen.

5. The retail sales order is still created and it stays on a Pending Prepayment status. When navigating to the Prepayment Invoices for that Retail Sales Order, nothing is there even though it was fully paid.

I understand this is not the correct forum for this, but I am currently struggling with my access to the LS Partner portal and I have always found this forum answers very helpful.

If any of you have heard that this is a known defect, I would really appreciate your feedback.

Thank you in advance.

*This post is locked for comments

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: NAV LS Retail Special Order

    Hello Manisha,

    If for some reason the orders I process are missing master data, that's when the orders stays in an error status and the prepayment invoice is not pull from POS. Therefore, I am never able to release it and post it.

    If on the contrary, the order contains all the necessary data (items have the correct dimensions, units of measure, etc, etc) then I have zero issues. That's the ideal scenario, but the truth is that mistakes can happen, and I would think we should be able to correct them in Back Office and then be able to reprocess the order. In my case, the most commom error during testing were items without units of measure, items marked as blocked or missing dimensions. Once I added the master data, the order would still stay in an error status and no prepaymen invoice associated to the order even though this was fully paid on the POS transaction.

    Maybe it's just me, but I think it should let me reprocess the order once I fix the errors. So far, when this occurs I reach a dead point.

  • Suggested answer
    Maneesha Profile Picture
    Maneesha 5,889 on at
    RE: NAV LS Retail Special Order

    Dear Maria Conde

    I have no idea about means that there are bugs , because i'm testing some related to Special orders on NAV 2013 R2 & NAV 2017 these days , i didn't got any bug related to this and all are working fine

    I already followed and did the Microsoft Dynamics Training Materiel's  Demonstrations (its bit related to your functions) but i didn't got any errors

    the only thing that was get if any data missing from any order, then the function make errors

    on your comment : you says kind of

    "there is nothing to process"

    "order is pending prepayment"

    these kind of errors are not related to bugs , these are functional errors (Entries : SO / PO). your data on SO & PO are not properly match & filled ,

    Please go through the Microsoft Dynamics Training Materiel's  Demonstrations, i think it will help you to this ,

    also note if you having any customization and automation related to this pls recheck the all data passing to entries correctly  

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: NAV LS Retail Special Order

    Thank you all for your answers,

    I guess that this only confirms that the special order feature is not very stable.

    I wonder why LS Retail has not put much efforts on improving it.

    Thanks again.

    María C.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: NAV LS Retail Special Order

    Hello Maneesha,

    I manually fixed the errors and try to reprocess the transaction but I get an information message saying that there is nothing to process.

    Nevertheless, the retail sales order is created but when I try to post it it says that the order is pending prepayment. The prepayment invoice is not automatically posted and I noticed this happens when the order is in an error status.

  • Verified answer
    Amol Salvi Profile Picture
    Amol Salvi 18,694 on at
    RE: NAV LS Retail Special Order

    You need to revisit the code with the help of developer and find out the reasons as there may some conditions ,bugs which need to debug/check

  • Suggested answer
    Maneesha Profile Picture
    Maneesha 5,889 on at
    RE: NAV LS Retail Special Order

    what about when  you upload unit of measure list for each of them again ?

  • Rashed Profile Picture
    Rashed 3,765 on at
    RE: NAV LS Retail Special Order

    LS Special Orders is full of bugs and it took us several months to resolve all the issues with all the scenarios it couldn't handle.

    After the first implementation we decided not to implement it, because it requires someone to handle and manage the worksheet.

    We instead created custom code that would trigger and create the necessary sales orders/purchase orders.

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