Customer experience | Sales, Customer Insights,...

Open opportunity clean up in Sales Enterprise

(0) Share

Report

Posted on by mharris

I have inherited 57 open opportunities that will never be closed as won or lost. They are basically junk records created a few years ago. What will happen if I just delete them? What would happen with the the associated activities regarding the opportunity? What should happen to the qualified lead that the opportunity was created from?

Likewise, are there any concerns with deleting unqualified leads or should they be disqualified?

Thank you!

All responses (2)

Answers (0)

Suggested answer

Pradeep Rai 5,480 Super User 2024 Season 2 on at

Like (0)

Report

Open opportunity clean up in Sales Enterprise

Hi,

If we delete the opportunity then associated activities will get deleted.

Lead and it's activities will remain in system.

Deletion will only delete opportunity and activities.

Hope this helps.
Leah Ju Microsoft Employee on at

Like (0)

Report

Open opportunity clean up in Sales Enterprise

Hi mharris,

These associated activities will be deleted at the same time.

Qualified lead that created from these opportunities can be retained, just remove link between them(clear 'qualifying Opportunity' field value.)

It is based on the relationship behavior:

By the same token, if one is concerned about whether deleting an entity record has any effect on related entities, one can minus check the entity relationship behavior.

https://learn.microsoft.com/en-us/dynamics365/customerengagement/on-premises/customize/create-and-edit-1n-relationships?view=op-9-1#relationship-behavior

Note:

--You can recover deleted records through audit feature and this tool.

https://www.marksgroup.net/blog/dynamics-365-recover-deleted-records-with-xrm-toolbox/
I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
Regards,
Leah

Open opportunity clean up in Sales Enterprise

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Meet the Top 10 leaders for December

Start Your Super User Journey

Leaderboard

Featured topics

Product updates

Open opportunity clean up in Sales Enterprise

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Meet the Top 10 leaders for December

Start Your Super User Journey

Subscribe to this forum!

Select categories

Leaderboard

Featured topics

Product updates