Payable Transaction Approval Workflow Escalate to next Approver

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Posted on by Community Member Microsoft Employee

Hi everyone.

i have setup a workflow for payable transaction approval and select the option of escalate to next approver when a task is overdue.

my question is where to find out who will be the next approver? do i need to add another step below the current step? or where should i go in GP to setup the next approver?

my GP version is GP2018

thanks

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Basil Ismail 220 on at

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RE: Payable Transaction Approval Workflow Escalate to next Approver

Thanks Beat for getting back to me. I'm not using the hierarchy because of business reasons in the organization. We're using actual A/D users. Any thoughts on how to next approver/escalation will be determined in this case? Thanks again
Beat Bucher GP Gee... 28,021 Super User 2024 Season 1 on at

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RE: Payable Transaction Approval Workflow Escalate to next Approver

BSI,

The workflows in GP are setup to use the hierarchy defined in Active Directory, unless told differently specifically in the WF setup. You would have to check who's the next approver above the direct manager.
Basil Ismail 220 on at

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RE: Payable Transaction Approval Workflow Escalate to next Approver

Hi Fred,

Were you able to get an answer to this question? I have the same question.