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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Dynamic USD integratio...
Microsoft Dynamics CRM (Archived)

Dynamic USD integration with Qgate CTI

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Posted on by Community Member

Hi,

I am facing a problem in USD - When I am simulating a call on QGate CTI , it is showing the contact iformation in QGATE but when clicking on it , it is not opening contact in USD.

Please help me out asap.

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  • Suggested answer
    ansrikanth Profile Picture
    ansrikanth 3,115 on at

    Hi

    How are you connecting this QGate CTI with USD ? Have you created any custom CTI Adapter ? Or planning to use OOB CTI Listner & Desktop manager ? If you are planning to use OOB, Does this QGate send message to any particular port in the local machine ?

    Regards

    Srikanth

  • Community Member Profile Picture
    Community Member on at

    If you contact us by email to support@qgate.co.uk we will assist to get you up and running

  • Community Member Profile Picture
    Community Member on at

    Hi Dipali. Have you created a custom CTI adapter or you're planning to use OOB? Can you share more details? Thanks!

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