Hi there,
we used to start building all customer journeys, emails etc. while not allowing to bypass the email deduplication in the marketing settings. After discussing this settings with our customer, we changed it from "No" to "Yes".
Our current customer journeys are now showing an error "The current email deduplication setting is different from the one set when the customer journey first went live. The setting won't be applied.".
Stopping or editiing the originally "live" customer journey won't help to solve the error. I haven't found any documentation on this except explanations on what bypass email deduplication does.
Is there a possibility to solve this error except of creating all customer journeys from scratch again with the "right" marketing settings in place? As we have different stages, we would have to do this on every stage to make sure testing is possible with the same data.
Thanks
Best regards
Lukas