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Customer experience | Sales, Customer Insights,...
Suggested Answer

Changing marketing settings for bypassing email deduplication

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Hi there,

we used to start building all customer journeys, emails etc. while not allowing to bypass the email deduplication in the marketing settings. After discussing this settings with our customer, we changed it from "No" to "Yes".

Our current customer journeys are now showing an error "The current email deduplication setting is different from the one set when the customer journey first went live. The setting won't be applied.".

Stopping or editiing the originally "live" customer journey won't help to solve the error. I haven't found any documentation on this except explanations on what bypass email deduplication does.

Is there a possibility to solve this error except of creating all customer journeys from scratch again with the "right" marketing settings in place? As we have different stages, we would have to do this on every stage to make sure testing is possible with the same data.

Thanks

Best regards

Lukas

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  • Suggested answer
    Aga M Profile Picture
    on at

    Hi Lukas, 

    Thank you for the question.

    Changing the "Bypass email deduplication" doesn't change the existing live journeys, but is only applied to newly created ones.

    It's not possible to apply the change to already running journeys, in particular to prevent inconsistent behavior across the journey audience.


    Best Regards,
    Aga

  • Community Member Profile Picture
    on at

    Hi Aga,

    thanks for your reply. We had to recreate all our customer journeys and now it works.

    Would be great if this information would be available within the docs-website for the email deduplication settings. There is no information available.

    Thanks

    Best regards

    Lukas

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