How to cancel a received transfer order

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Posted on by Navid Noori

Hello,

is anyone can help me with this issue?

I want to cancel a received transfer order, the cancel button in on the transfer order history is disabled.

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BillurSamdancioglu 19,703 Most Valuable Professional on at

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Hi,

Is feature enabled?

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Navid Noori 50 on at

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Hi Billur,

I don't know, could you please guide me on how to find and enable this feature

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BillurSamdancioglu 19,703 Most Valuable Professional on at

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Navigate to workspaces > Feature management.

Select feature name ‘Transfer Order Cancellation’ and then, in the details pane, select Enable Now. The feature is turned on.

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Aparisi82 2,188 on at

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Hello , my understanding of this feature is that you can cancel revert only TOs in status Shipped so from transit warehouse back to origin warehouse.

In your scenario you did receive the stock in so you would need to create a TO to receive back

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nunomaia 25 Moderator on at

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if cancel button is visible, feature should be already enabled.

Cancel is only possible in shipment.

What status are you transfer orders ?

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Weaveriski 23,618 Moderator on at

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Send it back on a TO, you have in essence picked it, shipped it and received it. Unlikely to do that without doing it, but if you have perhaps a review of how you got there is required?

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Navid Noori 50 on at

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Hi Billur,

thanks for your response, i will replicate the issue and i will use your provided method to cancel it

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Navid Noori 50 on at

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Hi Alessandro,

i will replicate the issue in our test server and i will try your method

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Navid Noori 50 on at

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Hi Nuno,

thanks for your response, my transfer order is in the received status

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