web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / I want to clear all Ou...
Microsoft Dynamics CRM (Archived)

I want to clear all Outlook contacts and force repopulation from CRM Online

(0) ShareShare
ReportReport
Posted on by John Collins 60

Is this possible, and what is the safest way to do this? My CRM Online data is most up-to-date and I have some Outlook contacts that are not synching.

May I just delete all Outlook contacts and then synch to repopulate from CRM? I am worried about losing data.

 

Thanks very much!

 

 

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Neil Benson Profile Picture
    Neil Benson 7,369 User Group Leader on at

    This sometimes happens to me too. I usually deactivate my contact sync filter or modify so that no CRM contacts sync with Outlook. Then force a syncrhonization. This should remove all CRM contacts from Outlook. I manually delete any CRM contacts still left in my Outlook contacts folder. Then I reactivate my CRM contact sync filter to push all my CRM contacts back into my Outlook contacts folder.

    Hope this works for you.

  • John Collins Profile Picture
    John Collins 60 on at

    Thank you, Neil. That's what I was looking for. A safe way to blow out all my Outlook contacts, then re-import them from CRM. I appreciate it!

  • John Collins Profile Picture
    John Collins 60 on at

    Uh oh. I'm not sure how to do this

    I see the items in the Filter: Outlook box but I don't know what action to take.

    I am not interested in identifying what contacts in Outlook are not synching. I want to delete ALL of them. Every last one. But I do not want that to cause the CRM contacts to be deleted. Then I want to push the CRM contacts back into Outlook.

    What will happen if I just do not change any settings and simply delete every last Outlook contact? I really need hand-holding help here. As in

    Click here, you will see (description), check this box, take this action.

    Thanks. Sorry for being so dumb, but this is not a very obvious system to modify for non-IT types.

    John

  • John Collins Profile Picture
    John Collins 60 on at

    Ah, I got it. My IT guy helped me out.

    I'm good to go!

    Thanks.

  • Peter Page Profile Picture
    Peter Page 255 on at

    John, how did you fix this? I am having same problem

  • Suggested answer
    Peter Page Profile Picture
    Peter Page 255 on at

    OK, I've sorted this now.

    I did this by assigning all my accounts to a dummy "owner", then forcing a sync in outlook which removed all the contacts. I then deactivated the outlook sync filter before assigning myself back my accounts and contacts.

    A bit convoluted!

    Hope this helps others.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans