Microsoft lifecycle services does not recognize account as "Partner" account

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Posted on by clayton.loden@erpau...

Hello, my company is registered as a Microsoft Partner with an MPN ID, however, when I go to lifecycle services (https://lcs.dynamics.com) we are not recognized as a "Partner" but rather as a "Prospect". I am unable to put in a support ticket in LCS to attend to this issue as a "Prospect". It appears only "Customer" and "Partner" are allowed to submit support tickets inside LCS. I have searched all over to find a contact to help with no luck and decided to try posting here. Who can help update my LCS account to "Partner"?

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clayton.loden@erpau... 5 on at

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RE: Microsoft lifecycle services does not recognize account as "Partner" account

Hello, Yes i am registered as a Partner with a Partner ID, however, when I put in a support ticket through the partner network site they tell me they cannot help with LCS issues so I'm caught in a loop here.
Mando on at

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RE: Microsoft lifecycle services does not recognize account as "Partner" account

You'll need to sign up as a Dynamics partner and get (trial) subscription that grants you access to the partner functionality in LCS. If you have a partner contact (CSA / PTA) reach out to them and they can help you request it.