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Customer experience | Sales, Customer Insights,...
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Cannot set properties on a Create-step in workflow

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Posted on by 45

I'm trying to configure a workflow that will create a new order record when the status is updated. When i click on "Set Properties" I get an error looking like this. I know that there are no problems loading or accessing the order entity and the form. 

Any idéas on how this can be solved?

5367.error.JPG

I have the same question (0)
  • LuHao Profile Picture
    40,892 on at

    Hi partner,

    This is a general error and does not contains any useful information.

    I would recommend you clear the browser cache or change another browser to see if it works.

    Also, could you provide a screenshot of the workflow?

  • ba365guy Profile Picture
    2,950 on at

    This is very generic information.

    Please close the workflow window. Clear Browser Cache and Try again.

    If you face the same error continuously, please contact MS support.

  • Shelley Vuong Profile Picture
    45 on at

    The same problem still exist after clearing cache and trying different browsers, both egde and firefox (I usually use chrome)

  • Shelley Vuong Profile Picture
    45 on at

    pastedimage1579267237471v1.png

    I can't see any problems with the workflow itself. I just can't open the set properties form. 

  • Francesco Vismara Profile Picture
    25 on at

    i had a similar problem, i solved it just adding a step:

    add an update step where you update the record created in the create step.

    I dind't check if my problem is now solved, but the workaround worked. Good luck :D

  • Satish Tiwari - CRM Profile Picture
    Microsoft Employee on at

    Hello Shelley,

    If you are still facing this issue then I would request you to submit a support ticket so that Microsoft can assist you on this issue.

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