Email Functionality for Sales Documents - Not working

(0) Share

Report

Posted on by Richard Ottley

140

Hi there,

I'm fairly new to GP 2013 so please bear with me.

I've run into a case where I am trying to configure sending out email attachments for Sales Items, ex Customer Statements, Receivables, etc. I have confirmed that the setup is the same as what is in the GP 2013 setup guide.

What's happening is this, once I setup a customer to be able to send the email, I have been able to print the statement but the email seems be at a sticking point. THe Generating Email message shows up but it seems to stick at that point. When I have checked the tables associated with the emails, I can see that it has been generated there but for some reason, it's not sending.

Setup - Exchange 2010 -bit (Auto discover on). GP 2013, Outlook 2010.

*This post is locked for comments

All responses (1)

Answers (1)

Verified answer

Richard Ottley 140 on at

Like (0)

Report

RE: Email Functionality for Sales Documents - Not working

Figured it out.

Run Outlook in Outlook 2010 with Auto Discover on.

I had to clear SYS4902 under my test environment after I opened Outlook.

Process took a little longer than expected but other than that worked.

See the links below.

community.dynamics.com/.../exchange-emailing-inside-dynamics-gp

www.esicanada.com/.../e-mail-receivables-invoices-dynamics-gp-2013