Smartlist Designer GoTo Freezing

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I am toying with Smartlist Designer in GP 2015 and hit a freeze point. I've replicated this in the RTM GP 2015 version as well as the latest R2 release.

If you create a Smartlist and save it, then go back to Modify it and click Create GoTo. Then click the Add button and choose Microsoft Dynamics GP navigation list. Your GP session will freeze and you will have to End Task to recover.

So far I've been able to replicate this from two different GP objects.

Anyone else try this feature and had it work?

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Mahmoud Saadi 32,738 on at

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I have just applied the same steps you mentioned with no issues at all, it is working perfectly as expected.

I have tested that on both GP 2015 RTM and R2.

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Rob_McG 10 on at

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Mike,

I am having this same issue with several different installations of GP2015. Did you ever get this to work for you?

Steps to replicate from SmartList are:

Select Modify to open a previously saved SmartList in designer.

Select Create GoTo.

Select Add

Select Microsoft Dynamics GP Navigation List

Application freezes and will not recover.

Please let us know if you have any update on this.

Cheers,

Bobby

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Chris Bulson on at

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I'm also unable to reproduce this problem in GP 2015. There must be something environmentally specific that is causing a problem.

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Community Member on at

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I'm having the same issue. Does anyone have a solution?

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Derek Albaugh on at

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Hello Fil,

We still are not able to re-create this issue......

I saved a SmartList in SmartList Designer, then clicked Modify on it, in SmartList, to open SmartList Designer again.

I then clicked on 'Create Goto', then Add, selecting 'Microsoft Dynamics GP Navigation List' as you mentioned, but the application doesn't freeze at all.

As Chris, another GP Support mentioned above, this appears to be environmental, so you'll want to look at environmental issues such as:

1. Do you get this on more than one machine with Dynamics GP installed? If not, then it may be the GP code installed on that machine or something else machine specific? ODBC?

2. If you have any third-party products, including SmartList Builder which is now eOne's if you're on Dynamics GP 2013 or Dynamics GP 2015, if you remove those from the GP install, can you still re-create this issue?

3. Is there anything in Event Viewer or crash dump files as to why the application is locking up?

4. If you logon to the machine as a local or domain admin account, then login to GP as 'sa', can you re-create the issue?

Thanks,

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Community Member on at

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All,

I have been able to replicate the issue and it is definitely a code bug. I checked the code itself and there is an infinite loop issue when opening the Navigation List Goto window in the window PRE script. Part of the code is:

nStatus = Get(NavBarObj, GET+FIRST) of form syNavBarBtnObj;

while nStatus = OKAY do

    if IsVisible(NavBarObj) of form syNavBarBtnObj then

        ... blah blah blah ...

        nStatus = Get(NavBarObj, GET+NEXT) of form syNavBarBtnObj;

        assert nStatus = OKAY or nStatus = EOF;

    end if;

end while;

The issue is if the IsVisible() check fails, the code doesn't run the Get Next record, and thus simply loops through the while loop on the same record forever. The code should be running the Get Next (and assert) outside of the if IsVisible check.

Unfortunately this means the only workaround from an end-user perspective (until a hotfix is created), is to make sure that all navigation lists are visible to that user. Use with care, but the SQL for that would be:

UPDATE SY07130 SET Visible = 1 FROM SY07130 WHERE USERID = 'sa'

(or whatever the user is)

Thanks,

Geoff Harding

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Derek Albaugh on at

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Thank you Geoff for the information.

The issue with declaring this a defect with the code, however, is that first, I cannot re-create it and if it is truly a defect, everyone should be able to re-create it using the steps mentioned at the beginning of this forum question.

Not only can I not re-create it, there are others on this forum who also mentioned they have not been able to re-create it.

So, based on what you're saying and what we've seen here, I would ask that you open a support case so that a technician can look at your system to see exactly what you have and what you're doing, just to make sure there isn't something we're missing.

I don't disagree with you as to it potentially being a code defect, but until we can readily re-create it, we're limited to what we can really do with this information, if anything.

Also, we don't charge cases if it is a code defect or 'bug', so you don't need to worry about using any of your support cases.

Thanks again!!

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babubaskaran@outloo... 12 on at

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Hi Geoff,

This might be silly question is your SLB has been updated with latest version for 2015 Version: 14.00.0223 from eone and have activated with reg. key from them.

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Community Member on at

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@Babu, Asking if I have the latest version is never a silly question as it may have already been resolve :) However, in this case, the bug is still in the latest version (14.00.0223).

Thanks,

Geoff

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Community Member on at

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@Derek,

I am 100% certain this is a bug. I can reproduce it and workaround it easily (on the latest version). To reproduce, simply go to Navigation Pane Options and unmark at least one option (say Field Service). Then go back into the Designer and try creating a Navigation List Goto - it will hang. To fix, restart GP and make sure ALL Navigation Page Options are marked. Now Designer will work.

Therefore there is a workaround to use (turn all Navigation Panes on), but there is still a bug that should be fixed, since it causes an infinite loop and the need to 'kill' GP.

Thanks,

Geoff Harding

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