Allow Users to Send Email from Dynamics without Mailbox Sync

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Posted on by DaleWhittlock78

Hello,

I would like to allow my users to send email from Dynamics 365, yet have encountered some issues in doing so. I have set my server profile as the Office 365 Exchange server, selected server-side sync/email router for incoming/outgoing messages, and approved user emails. I am a global administrator.

When I go to Test & Enable the mailbox, users can send emails as expected, however, this triggers a resync of the user's mailbox, resulting in a massive influx of old email that generates new Cases and headaches all around for our support team.

My question is if it is possible to enable user mailboxes for sending messages, without synchronizing the mailboxes OR only sync emails received after enabling the mailbox.

Thanks!

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Alok Singh 910 on at

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Hi Dale,

You can define the date & Time for 'Process email from'from email server profile as below. Go to Setting---> Email Configuration--->Email Server Profile

Hope this will help
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Kokulan 18,054 on at

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Hi try the time setting Amok suggested.

The other option would be to set None for incoming email when you test and enable and then set it back after you done enabling.