We are using access team to grant specific users access to global customers from different business units.
Normally all users only see the records in their businness unit.
Example:
Account A is in business unit 1. User from business unit 2 doesn't have access to the account, but needs to see it. We create a access team for the user, now he can see the account from the different business unit and he also sees the related opportunities, leads, quotes & orders, what's fine. But in the timeline, he doesn't see the associated activities for the account.
Is this by design?
We already checked the relationships and cascading settings from the account to the different activities and everything looks fine.
Does someone have a hint what we are missing or is this not realizable?
