Hi,
After the installation of CRM 2016, when openning Outlook, there is no pop-up windows asking for a CRM server to connect. OK, let's use the CRM Configuration Wizard. Works perfectly, connected and synced. Here the major problem, still no trace of CRM in Outlook !!!
In the COM components, I can see one inactive CRM component, even if we activate it, nothing happens. No CRM ribbon, no CRM in the File Menu, nothing.
Any idea about this ?
Thanks
Jack
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in HKCU/Software/Microsoft/Office/15.0/Outlook/Resiliency/CrashingAddinList there is a binary value that point to crmaddin.dll
maybe that help !
The Plugins that are active are Exchange Add-in and VBA add-in. Deactivated them and the only one active is CRM. Restarted outlook, no plugin activated, CRM was deactivated
I'm using the CRM 2016 plugin in Outlook 2013.
Regularly, that's because of unintended interactions with other plugins. Can you remove all Outlook plugins and see if that helps?
And are you using the older 2013 plugin, or the 2016 plugin?
thanks for the answer, I've already installed the plugin many times, used the FixIt Tools from microsoft to clean everything, CCleaner and a manual uninstallation from the CRM team
Even did Outlook repair...
Everytime I open Outlook, the add-in is deactivated
I'd reinstall the CRM Plugin, maybe the 2016 one: www.microsoft.com/.../set-up-crm-for-outlook.aspx
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