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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Device SL configuration
Microsoft Dynamics 365 | Integration, Dataverse...
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Device SL configuration

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Posted on by Trevor Bezzina 50

We have a scenario where one of our clients has 3 customer care agents who will use CRM at different times (different shifts of work)   connecting from the same device.

We purchases the Device cal for customer service but we cannot understand how this can be assigned to the 3 individual users.  We need to have individual logins since otherwise we cannot distinguish their actions.   if we have to use one shared login then we might as well purchase a normal User SL.

Has anyone every configured such scenario ? does any tool need to be installed on the device itself to manage the license ?

  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: Device SL configuration

    Hi Trevor,

    One of the reasons that User SL is cheaper than Device SL is that User SL has Minimum License Purchase Requirements.

    The following is an introduction to the Minimum License Purchase Requirements.

     

    To activate a subscription, customers enrolling in Dynamics 365 must purchase a minimum quantity of full user licenses where required:

    Customer Engagement

    Academic SKUs

    Applications on the Academic price list must purchase a minimum of 20 full user licenses:

    • Sales
    • Customer Service
    • Field Service
    • Project Service Automation

    Microsoft Relationship Sales solution Plus and Microsoft Relationship Sales:

    • 10-user minimum

    Dynamics 365 Marketing Attach: 10 or more Base licenses of:

    • Sales
    • Customer Service
    • Field Service
    • Project Service Automation
    • Supply Chain Management
    • Finance, or
    • Retail

     

    From page 7 of the pdf in the my last reply.

    Device SL does not have these Minimum License Purchase Requirements.

    In addition, User SL is fully priced according to the number of users, and each User SL corresponds to one user. Device SL is available to multiple users.

  • Trevor Bezzina Profile Picture
    Trevor Bezzina 50 on at
    RE: Device SL configuration

    So Microsoft Finally replied indicating that Individual logins are not possible with Device SL  but they do charge extra.  for what reason I do not know.  So having to use a shared login we will obviously go on and buy the cheaper license (USER SL)  and set as a shared login but this will not solve the issue of tracking activities of individual users in different shift.  

    WELL DONE MICROSOFT !!  clever architecture at it's best.  No wonder we keep losing clients to Sales Force.

  • Trevor Bezzina Profile Picture
    Trevor Bezzina 50 on at
    RE: Device SL configuration

    Thank Hao,  that is exactly the content I went through tens of times now.   I am still waiting on microsoft to indicate how one configures a Device SL.  We have purchased it and it's $30  more expensive than the User SL  so there must be a reason and way to configure a device to use that license.  so far this topic is very very hazy.  From the extract you referred it is clear that you can have individual logins with a Device SL (otherwise if you can only use a shared login why would it cost more than the User SL)

    Hopefully somebody answers ..

  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: Device SL configuration

    Hi Trevor,

    The following is an introduction to Device SL.

     

    Device SL: With Device SL any number of users can access a licensed device without the need for separate User SLs:

    • Shared login: Customer Engagement device SLs and Operations device SL, or

    • Individual logins: Operations device SL without the need for separate User SLs

    Note, if individual users share one login, their individual usage cannot be tracked.

    Customer Engagement device licenses are full devices – they include the same rights as the equivalent user license, while the Dynamics 365 Operations – Device (hereinafter written as Operations – Device) license is a limited license with a subset of Finance, Supply Chain Management, and Retail capabilities. See the Device Subscription License section for more information.

    pastedimage1574413892779v2.png

    Since Dynamics 365 may be licensed with User or Device SL, only the user or the device requires a SL, but not both. If the user of a device is licensed with a User SL, then the device does not need a Device SL. Likewise, if the device is licensed with a Device SL, then the user does not need a User SL. Customers can mix both User and Device SLs.

     

    From https://go.microsoft.com/fwlink/p/?LinkId=866544 (Page 6)

    In addition, I would still recommend that you contact sales to ask for details:

    https://dynamics.microsoft.com/en-us/contact-us/

  • Trevor Bezzina Profile Picture
    Trevor Bezzina 50 on at
    RE: Device SL configuration

    It was Microsoft support who suggested I post my question here.  I keep being bounced from one place to the other.  

  • LuHao Profile Picture
    LuHao 40,872 on at
    RE: Device SL configuration
    [deleted]

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