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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / User deleted a purchas...
Small and medium business | Business Central, N...
Suggested Answer

User deleted a purchase credit memo document

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Posted on by Alaa Ramadan 4,130

 Hi 

 A purchase credit memo craeted with incorrect information. The Cancel button is not avaailble. user hit the delete button. deleting this document did not change anything in GL or in the Vendor file. In GL and Vendor File there are still records and they are not deleted.

It's understood now that correct action was to create a dummy invoice to offset the credit memo.

The question, what;s the impact of the deletion action above.

Thanks

  • Suggested answer
    Vaishnavi J Profile Picture
    Vaishnavi J 3,096 on at

    Hi,

    Cancel action is only visible in Posted Purchase Credit Memo when you have created and posted purchase credit memo using cancel or correct action in Posted purchase Invoice only.

    Since you have delete the Posted Purchase credit memo it is only deleted from Purchase Credit Memo table and not from the ledger entries table.

    So you would still see the ledger entries for that Purchase Credit Memo and which can cause issue when auditing the accounts.

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much.

  • Alaa Ramadan Profile Picture
    Alaa Ramadan 4,130 on at

    Thank you Vaishnavi

    In that case what do you recommend to do with those existing ledger entries?

  • Suggested answer
    Vaishnavi J Profile Picture
    Vaishnavi J 3,096 on at

    Hi,

    Either create a record deletion tool and delete the entries from all the ledger entries.

    or put a reversal entry to remove the accounts impact and posted the Purchase credit memo again so the accounts are reflect with proper documents.

    If my answer was helpful to you, please verify it so that other users know it worked. Thank you very much

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 103,656 Super User 2026 Season 2 on at

    Hi, I recommend creating a dummy Sales Invoice to reverse the original Credit Memo (Same quantity and amount) and never delete the data in Ledger Entries directly. Because it may also be associated with Vendor Ledger Entry, Value Entry, Vat Entry, etc. tables.

    Hope this helps as well.

    Thanks.

    ZHU

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