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CRM Acknowledgment Email

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Posted on by Community Member Microsoft Employee

Hi,

After creating a case in CRM to send an acknowledgment email to customer I would like to use different team email and not mine. I can change it but it is always defaulted to my email ID.

How can I default it to team email ID?

Thanks.

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Community Member Microsoft Employee on at

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RE: CRM Acknowledgment Email

Yes - From email.
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Community Member Microsoft Employee on at

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RE: CRM Acknowledgment Email

Hi Ravi,

This certainly helped.

Thank You.
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RaviKashyap 55,410 on at

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RE: CRM Acknowledgment Email

Hi Abhisehek,

By default CRM will load you as a user in From field. There is no standard way to default this. You could add a JS to set the default from on load on email entity but then that will work for all users (unless you add additional logic to checkl the logged in user).

Hope this helps.
Alex Fun Wei Jie 33,626 on at

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RE: CRM Acknowledgment Email

Hi,

Are you referring to email "From" ?