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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Microsoft Dynamics 365...
Microsoft Dynamics CRM (Archived)

Microsoft Dynamics 365 App for Outlook - track contacts

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Posted on by Ute 25

Can somebody give me the actual status of the development of the App for Outlook regarding the tracking of contacts from Outlook? I have installed the app with a customer - for Microsoft Dynamics 365 online 9.1. The synchronization from CRM back into Outlook for contacts works perfect - but I cannot figure out how a contact entered in Outlook can be tracked into CRM. (This works all right for mails and appointments).

Is it Simply not possible to track contacts with the app for outlook yet?

Would be greatful for a Reply.

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  • Suggested answer
    MSFT-mapande Profile Picture
    MSFT-mapande Microsoft Employee on at

    Hi Ute,

    Contact tracking is available in v9.1. Please refer the below KB article.

    Here is how you can access the add-in:

    Access the add-in

    Here are some more details about the functionality:

    Track Outlook contacts in Dynamics 365 for Customer Engagement apps

    Hope this answers your question. Have a Great Day!

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