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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Customer Merge - licen...
Small and medium business | Business Central, N...
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Customer Merge - license does not grant permission

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Posted on by kjjson

We are trying to merge 2 customers in Business Central and as soon as we choose a customer "Merge With", it comes up with an error that "

Validation Results

Your license does not grant you the following permissions on TableData Customer Template: Read. To view details about your permissions, see the Effective Permissions page. To report a problem, refer to the following server session ID: '81865'."

I am in as a super user, I have verified access, and have even tried it on a different instance as well. Has anyone seen this? I wondered if maybe it was an extension we had installed, but I removed that, as well as tried it in a different instance without an extension.

Thanks,

KJ

Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
  • Suggested answer
    Jun Wang Profile Picture
    Jun Wang 7,443 Super User 2024 Season 2 on at
    RE: Customer Merge - license does not grant permission

    to be able to perform the task, Only users with the MERGE DUPLICATES permission set can use this functionality. Check your permission even you are a super.

  • ALKris Profile Picture
    ALKris on at
    RE: Customer Merge - license does not grant permission

    Hello ,

    I have the same issue , our Production Tenant were recently upgraded to BC22.0.54157.54644.  User License Assigned is Premium with Super User role.

    pastedimage1683926671712v1.png

    "Your license does not grant you the following permissions on TableData Customer Template: Read. To view details about your permissions, see the Effective Permissions page. To report a problem, refer to the following server session ID: '34209'."

    We did the same thing as you are , we removed our PTE and try it again but no luck. Has anyone raise this to Microsoft Support? 

    Thank you 

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 74,115 Super User 2024 Season 2 on at
    RE: Customer Merge - license does not grant permission

    Hi, I just tested it briefly and didn't encounter this problem.

    pastedimage1683676718393v1.png

    pastedimage1683676724024v2.png

    pastedimage1683676736146v3.png

    Are you using the On-Pre version or the SaaS version? If it is a trial environment of the SaaS version, please pay attention to whether the trial period has expired.
    More details: https://yzhums.com/6861/

    Hope this helps.

    Thanks.

    ZHU

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