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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Play Video in marketin...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Play Video in marketing e-mail

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Posted on by janalukic 70

Hi Guys,

My video is hosted and YouTube and I am embedding it in my marketing e-mail. My understanding was that the video can be played in email directly (without jumping to the link), but unfortunately when I click on the video there is an automatic redirect to the actual YouTube link.

Is there a way to play it in email directly?

Otherwise, why do I need entity video if I can just link any image/text to the video on YouTube

THANKS!
Jana

I have the same question (0)
  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Jana,

    Due to security policy and technical limitations of email providers nowadays, Internet email is not supported with embedded video,

    thus we also couldn't embed a video in marketing email of Dynamics 365 for Marketing and it is the reason why we could only add URL and embedded code parameters to Video entity.

    A possible workaround is that you could extract core part of your video and convert it into gif as clip, then embed the gif file into marketing email.

    Please refer to this article: How to Use Video in Your Email Marketing

    https://www.campaignmonitor.com/resources/guides/video-in-email/

    Regards,

    Clofly

  • JaimeSancezNorato Profile Picture
    JaimeSancezNorato 50 on at

    Hi Clofly,

    This works, but, it is not embedding a video, its an image with a link!

    But now, it wors for me, thankyou

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