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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Issue with CRM Async S...
Microsoft Dynamics CRM (Archived)

Issue with CRM Async Service CRM 365 On Premise.

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Posted on by Community Member

Hi Team,

we have custom plugin that will process the records Asynchronously.

Plugin will create a new ASYNC Process whenever a new record is created\Inserted. whenever there's an huge number of records example 2k -3k records, the ASYNC process is crashed or restarted automatically.

Issue is the old records for which async process is attached not getting re-processed once CRM ASYNC process is restarted.

please help in how to proceed further.

thank you.

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  • Suggested answer
    Kokulan Profile Picture
    Kokulan 18,054 on at

    Hi

    Could you enable CRM trace and check the detailed error messages? I would also check the event viewer to get the exact error message and reason for Async  Process crash

    I had this sort of crashing a while ago, due to out of memory exception when my code tried to load loads of records and eventually ended up in out of memory exception and crash.

    To identify the root cause of it, you have to enable the trace logs and see the details.

    you can use CRM Diag tool to enable tracing and then use trace reader to find the error messages easily.

    archive.codeplex.com

    archive.codeplex.com

    Hope this helps

  • Suggested answer
    Jarrod Williams Profile Picture
    Jarrod Williams 1,747 on at

    Three easy options are available to you.  

    1. Break your import process into roughly 2k record sized groups.

    2. Find out roughly how long your overall import process take without the workflow.  Then as the first step of the workflow, create a wait for however long in minutes that import process takes.  That way it will create all of the workflow processes but will wait to start working on them, should give you a better way of executing them.

    3. The code based solution would be to turn the workflow off, do your import, and then trigger the workflow against all of the records.  

    End of the day, you are overloading the async process and causing deadlocking issues.  General tuning of async would also help on that.  

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