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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Show email address ins...
Microsoft Dynamics CRM (Archived)

Show email address instead of primary field

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Posted on by Nijos 1,672

Hi,

I have a custom entity, which uses an auto number as its primary field.

Now we have enabled emailing to that entity. The emails sent to this record is showing the auto number as the recipient name in outlook. I know the system will take the primary field as the recipient name but, as per the current design, it is not possible to change the auto number to another field. Is it possible to prevent the system from taking the primary field as recipient name?

012476.Untitled.png

 

Thanks,

Nijo

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  • Nijos Profile Picture
    Nijos 1,672 on at
    RE: Show email address instead of primary field

    Thank you all for your responses,

  • Verified answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,081 Moderator on at
    RE: Show email address instead of primary field

    Hi Nijo,

    No. There is no way as per my experience. You have to change your design. Make auto numbering field to some custom field and make primary filed to email field.

    I think this is the only solution.

    If you have more questions do let me know.

    Thanks

    Regards,

    AW

  • Suggested answer
    Aric Levin Profile Picture
    Aric Levin 30,188 on at
    RE: Show email address instead of primary field

    Hi Nijo,

    There is no way of using the non-primary field in this case, however, I would like at what possibilities you have for having your AutoNumber solution not be the primary field, and use the email address as the primary field.

    Give it a try.

  • Verified answer
    ARIFNIIT Profile Picture
    ARIFNIIT 1,391 on at
    RE: Show email address instead of primary field

    It is not possible to change display name without changing primary field.

  • Verified answer
    Syed Ibrahim Profile Picture
    Syed Ibrahim 6,257 on at
    RE: Show email address instead of primary field

    Hi nijo,

    I dnt think there is possibility of custom field (email) as activity party

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