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Object reference not set to an instance of an object" in Power automate.

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Posted on by ThivaKar

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Hi all,

I have created a power automate to pull leave request data from d365 HR to PSA. Integration was running fine but for past 1 month the flow fails and prompts a error " Object reference not set to an instance of an object" in the action where I create record into PSA

Can someone suggest a solution to sort out this error in power automate

Thanks in advance

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Parag Chapre 12,254 Most Valuable Professional on at

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Hi Rusty,

Did you try to create a manual entry in the system. Is it working?

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André Arnaud de Cal... 300,801 Super User 2025 Season 2 on at

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Hi Rusty,

Can you share a bit more about your Flow and the action settings in Power Automate?

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ThivaKar 931 on at

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Hi Andre,

I am using common data service connector for both fetching record from Talent prod and to insert record into CRM prod, the error occurs in the insert a record action into CRM instance production. The integration was working fine till November and recently for past 10 days this integration is failing daily becoz of below mentioned error

"status": 400,

"message": "Object reference not set to an instance of an object.",

"error": {

"message": "Object reference not set to an instance of an object."

},

"source": "prod",

"errors": [],

"debugInfo": "clientRequestId: xxx"

}

Thanks,

Rusty

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ThivaKar 931 on at

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Hi Parag,

Since the issue is in production we didn't manually try to insert records.

Is there any way to know why this issue is caused and reason for this ?

Thanks,

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André Arnaud de Cal... 300,801 Super User 2025 Season 2 on at

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Hi Rusty,

There should be something changed. Can you find out if someone changed configurations or did install updates on one of the related environments (HR, CRM or Power Automate)?

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Jill Carter 1,846 on at

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Please reach out to customer support to help troubleshoot the issue.

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