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Object reference not set to an instance of an object" in Power automate.

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Posted on by ThivaKar

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Hi all,

I have created a power automate to pull leave request data from d365 HR to PSA. Integration was running fine but for past 1 month the flow fails and prompts a error " Object reference not set to an instance of an object" in the action where I create record into PSA

Can someone suggest a solution to sort out this error in power automate

Thanks in advance

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Jill Carter 1,846 on at

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RE: Object reference not set to an instance of an object" in Power automate.

Please reach out to customer support to help troubleshoot the issue.
André Arnaud de Cal... 291,431 Super User 2024 Season 2 on at

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RE: Object reference not set to an instance of an object" in Power automate.

Hi Rusty,

There should be something changed. Can you find out if someone changed configurations or did install updates on one of the related environments (HR, CRM or Power Automate)?
ThivaKar 925 on at

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RE: Object reference not set to an instance of an object" in Power automate.

Hi Parag,

Since the issue is in production we didn't manually try to insert records.

Is there any way to know why this issue is caused and reason for this ?

Thanks,
ThivaKar 925 on at

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RE: Object reference not set to an instance of an object" in Power automate.

Hi Andre,

I am using common data service connector for both fetching record from Talent prod and to insert record into CRM prod, the error occurs in the insert a record action into CRM instance production. The integration was working fine till November and recently for past 10 days this integration is failing daily becoz of below mentioned error

"status": 400,

"message": "Object reference not set to an instance of an object.",

"error": {

"message": "Object reference not set to an instance of an object."

},

"source": "prod",

"errors": [],

"debugInfo": "clientRequestId: xxx"

}

Thanks,

Rusty
André Arnaud de Cal... 291,431 Super User 2024 Season 2 on at

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RE: Object reference not set to an instance of an object" in Power automate.

Hi Rusty,

Can you share a bit more about your Flow and the action settings in Power Automate?
Parag Chapre 12,271 Most Valuable Professional on at

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RE: Object reference not set to an instance of an object" in Power automate.

Hi Rusty,

Did you try to create a manual entry in the system. Is it working?