Remain on Phone Call form after Mark Complete?

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Posted on by Scott Lindsoe

After selecting Mark Complete on the Phone Call form it goes back to either the Call view or Account from, based on how you got to that Phone Call. Is there a way to prevent that and stay on that now completed Phone Call?

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ashish12 3,079 on at

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RE: Remain on Phone Call form after Mark Complete?

Is there any workflow which is opening the calls?

I faced the same issue. Check your configs on Phone calls.

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Scott Lindsoe 25 on at

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RE: Remain on Phone Call form after Mark Complete?

Thanks for the reply, but check what configs? Where? What should they then be?

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LuHao 40,890 on at

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RE: Remain on Phone Call form after Mark Complete?

Hi Scott,

This is by design.

I would recommend you share this idea with Microsoft.

experience.dynamics.com/ideas

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ba365guy 2,950 on at

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RE: Remain on Phone Call form after Mark Complete?

Hi Scott Lindsoe

Rather than selecting "Mark Complete", you can use "Close Phone Call" button. This will close the call as completed and you can stay on the same page. The compromise is one additional click.

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Scott Lindsoe 25 on at

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RE: Remain on Phone Call form after Mark Complete?

This is great! It works for my needs. Much appreciated! :)

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