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Supply chain | Supply Chain Management, Commerce
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The salesperson does change automatically in exchange transactions to the salesperson of the original transaction.

Posted on by 113

Dear Experts,


In exchange transactions (selling items in return transaction), when we enter the receipt number for the return and add more than one line for exchange with a positive quantity, the system asks for the sales representative for the first line. It then assigns the sales representative of the original transaction, for which we are doing the exchange, to the remaining exchange lines.

For example, if I create a sales order and assign the salesperson code 123, and complete the transaction. Then, if I do a return with a receipt and add more than one line with a positive quantity for exchange in the return transaction, the system will ask for the salesperson for the first line. Let's say I enter 456 as the salesperson code. In this case, the system will assign the salesperson code 456 to the first line of the exchange and assign the salesperson code 123 to the rest of the lines in the exchange.

Does anyone know how to fix this?

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