Hi,
We are having trouble with creating/modifying records on our accounts table, which is causing a massive problem for our business.
This is the error we get when attempting to save a record:
Exception Message: The user with SystemUserId=xxxxxxxx in OrganizationContext=xxxxxxx is disabled
ErrorCode: -2147220955
HexErrorCode: 0x80040225
ErrorDetails:
ApiExceptionSourceKey: Step/Microsoft.Crm.Extensibility.ImageRetrievalStep
ApiStepKey: xxxxxxx
ApiDepthKey: 1
ApiActivityIdKey: xxxxxxx
ApiPluginSolutionNameKey: System
ApiStepSolutionNameKey: System
ApiExceptionCategory: ClientError
ApiExceptionMessageName: unManagedidsusernotenabled
ApiExceptionHttpStatusCode: 400
HelpLink: http://go.microsoft.com/fwlink/?LinkID=398563&error=Microsoft.Crm.CrmException%3a80040225&client=platform
There are a few background bits of information:
- We can confirm this is error is related to one of our user accounts. The particular user in the Exception message has left the company and their credentials have been deleted. We cannot reassign any licences to an account that no longer exists. We have no idea where this particular account is linked to any particular issue.
- This problem is only effecting only 2 of our environements, not all environments suffer with this issue
- This issue extends to using the API, as well as frontend too, the same error is produced.
- we have checked Solutions.etc but cannot find anything glaringly obvious, we're not exactly sure where the issue could be.
- This is only affecting the accounts entity. Opportunities.etc are still functioning correctly.
Any help would be fantastic. We're not exactly sure where to start looking, as I have said, we have checked many obvious places but everything seems to be in place, and nothing seems to be directly linked to the deleted account. Not really sure how to approach this issue.
