Direct Deposit issue, no check printed

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It was discovered that two employees had issues with how their Direct Deposit was configured in GP. It was basically ignoring the second DD entry, and only paying out to the first. For example, the user would have $100 going to savings, and the remainder going to checking. Something was incorrect with the checking piece and it was ignored, so the employee was only paid $100.

Payroll said they would expect that if GP only saw pay $100 direct deposit, the remainder would print out a check.. Is this how it should work?

Also, is there a way to scan employees for bad DD setup before payroll is run?

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Jeff LaPointe 1,022 on at

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RE: Direct Deposit issue, no check printed

I did a little finagling on my end to get the shot to appear.

Here is a quick explanation of the Remainder of Net option:

Each deduction direct deposit record you add to the scrolling window on the Employee Direct Deposit Maintenance window is inserted into Line 1 of the scrolling window

The remainder of net line number cannot reference a deduction direct deposit link. Meaning in your case you may want to change this to line 2, but to make sure it works as you intend, I would definitely test this in a test environment first.

Let me know what happens please.
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RE: Direct Deposit issue, no check printed

Thank you, I did get it this time. That is good to know that it will just drop and isn't going some place else.

Can you help explain the Remainder of Net Line Number box to me as well? What kind of impact does that have?

I will look into a report that checks for any employees without a 100% entered at some point and see if there is any cleanup that can be done.
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Jeff LaPointe 1,022 on at

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RE: Direct Deposit issue, no check printed

GP will not know where to allocate the 'left over' amount so if it does not throw an error it will simply drop that amount so neither a check not DD amount will be created.

I would make a backup of your live company and restore that backup into your test company and make sure that you have the following set up:

Acct 1: Amount = $300 and Pct= 0%

Acct 2: Amount = $0.00 and Pct = 100%

GP will not know where to allocate the 'left over' amount so if it does not throw an error it will simply drop that amount so neither a check not DD amount will be created.

I would make a backup of your live company and restore that backup into your test company and make sure that you have the following set up:
Acct 1: Amount = $300 and Pct= 0%
Acct 2: Amount = $0.00 and Pct = 100%

Hopefully you get the screenshot this time. I found that Firefox does not render the forums well so you may want to try reading the post in IE.
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RE: Direct Deposit issue, no check printed

Hi Jeff,

Thanks for the reply! I couldn't get the picture that you attached to load, so I may be missing something.

What I think happened with our user, was something was wrong with their second entry, where it had zeros for both the amount and percentage. So after the $300 is taken out, what happens to the remainder at that point?
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Jeff LaPointe 1,022 on at

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RE: Direct Deposit issue, no check printed

I have seen this scenario before. It is usually the percent values in the Employee Direct Deposit Maintenance window. If you have two different account numbers you can allocate whatever amount you wish between the two accounts.

In my scenario below the EE has chosen to have $300 sent to checking acct 1 with a percentage of 0%. This means that $300 will go to that account and the remaining amount of the pay check with go to checking acct 2 (or savings-the process is the same for either choice). The percentage is set at 100% so this will take what ever amount is left in the check after the $300 goes to checking acct 1.

Notes:

• If an employee is using a deduction direct deposit, the transaction amount can be changed only in the Employee Deduction Maintenance window. (Cards | Payroll | Deduction)

• Each deduction direct deposit record you add to the scrolling window on the Employee Direct Deposit Maintenance window is inserted into Line 1 of the scrolling window

• The remainder of net line number cannot reference a deduction direct deposit link.

Hope this helps and makes sense,