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I am using Microsoft Dynamics CRM 2016 on-premise and configured the server side synchronization for the email.
To configure outgoing email, I have followed the steps from the below link: https://technet.microsoft.com/en-us/library/mt622062.aspx
I have configured the email server profile with the Credentials Specified in Email Server Profile option and provided the user domain\crmemailid (sysaccount) which has all the rights to send emails.
After that, I have configured the above created email server profile for the testuserb mailbox, approved email and clicked on Test & Enable mailbox. Within few mins I got the Test email which shows From testuserb@domain.com and To testuserb@domain.com.
So now my question is,
1. Do I need to create mailbox for sysaccount?
2. In order to setup send email on behalf of, what exact steps should I follow? Do I need to configure it on Exchange server or CRM side?
3. When I go to Settings -> Options -> Email, I have the option as "Allow other Microsoft Dynamics 365 users to send email on your behalf". Does this setting allow all other users to send on behalf email or it just allow the system admin to send an email on behalf?
My requirement is, if any user sends any email comunication through the CRM, then it should be send from sysaccount and the email should have like "[useremailaddress] on behalf of sysaccount"
How can I achieve the above requirement?
Thanks In Advance.
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