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Customer experience | Sales, Customer Insights,...
Suggested Answer

Lost Qualify button OOB feature

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Posted on by 35

Lost Qualify button OOB feature.

Clicked on customize Button for adding  JS instead of customize the command, lost the OOB feature of the button.

Is there any work arround?

I have the same question (0)
  • Suggested answer
    Ram Prakash Duraisamy Profile Picture
    2,289 on at

    Hi Mounika,

    Have you clicked on Publish  after clicking Customize the Comand ?

  • Mounika Nallapati Profile Picture
    35 on at

    Yes, I published and didn't back up the sol.

  • Ram Prakash Duraisamy Profile Picture
    2,289 on at

    Hi Mounika Nallapati,

    Then if the button itself not there then we can a solution like create a trial environment and manually do the changes accordingly in your environment with custom button.

    Regards,

    Ram Prakash

    https://microsoftcrmtechie.blogspot.com

    youtube.com/.../UCnGNN3hdlKBOr6PXotskNLA

  • Suggested answer
    Community Member Profile Picture
    on at

    Hi Mounika Nallapati,

    When we are doing customization of any OOB button its basically create another new button making the OOB button hide. So you can delete this customize button and publish. And then load this solution again to check it.

    You can refer to this thread: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/283610/reset-case-ribbon-to-default/811235.

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